Legal
Terms and Conditions
Effective Date: July 15, 2026
Terms and Conditions
By accessing the Melon platform, you agree to comply with the following terms governing our supplier payment infrastructure.
1
Account and Transaction Rules
- Account Structuring: All funds must be deposited from a named account held in the legal name of the importer. Virtual account naming must strictly match the entity identified in the KYC/KYB documentation.
- Amount Integrity: Users must ensure the exact invoice amount is deposited. The Melon system accounts for intermediary bank fees to ensure the receiver receives the "Net" amount.
- Transaction Transparency: Users are provided with live FX rates, total conversion costs, and platform fees before finalization.
2
User Responsibilities
- Data Validation: Users are responsible for reviewing and ensuring the accuracy of all auto-populated details extracted via OCR before clicking "Send".
- Compliance Coding: Users must provide or confirm the correct Transaction Purpose Code to satisfy regulatory requirements.
- Audit Maintenance: While Melon stores transaction metadata, users should maintain their own records of uploaded supporting documents for audit purposes.
3
Platform Limitations and Fees
| Category | Specification |
|---|---|
| Fees | Transparent platform fees and FX conversion costs are displayed per transaction. |
| Settlement | Finality is subject to the rules of settlement partners like Depa or Due. |
| Timing | Funds arrival times are estimates based on destination bank performance. |
4
Termination and Account Closure
Melon serves companies that “live on the internet”. We reserve the right to suspend access if transaction metadata or account naming conventions fail to meet compliance standards.